FAQ

What is DropIt?
DropIt is a same day/next day delivery service changing how online and in store customers get their goods. We partner with the community and major retailers to bring your purchases to you, at home, work, or anywhere—exactly when you need it. Really. Even 9 am on Sunday, or 8 pm on Thursday. And all for an affordable price.
How to get in touch?

If you need to get in touch with us, don’t hesitate to reach our support team through :-

What are our operating hours?

We operate as follows:

  • Monday to Friday – 930am to 630pm
  • Saturdays – 930am to 4pm

We are closed on Public Holidays.

How do I open an account and what are the delivery charges?

You may register to open an account with us here . If you have additional queries, please email us at [email protected] and please provide the following information :-

  • Your Name :
  • Company Name  :
  • Contact Number :
  • Email :

 

I want to know where my delivery is. Can I track the delivery agent in a map?

Absolutely! You will be able to track the delivery agent live in our map the moment he starts the job. You will be able to see his ETA (estimated time of arrival) from point to point.

What can I deliver?

Orders may not contain items that violate any law, statute, ordinance, or regulation. Orders containing controlled substances (including marijuana), drug paraphernalia, ammunition, firearms, currency, gambling-related items, animals and certain sexually oriented materials are prohibited.

We do not ship non halal products.

What is our coverage area and the delivery charges?

Regular Delivery

We currently cover West & East Malaysia, Singapore & Brunei.

Same Day Delivery

We currently cover Kuala Lumpur, Selangor, Cyberjaya & Putrajaya

VOLUME PRICING :

If you expect to ship more than 100 orders per week, please contact us about volume pricing.

What is the delivery cut off time?

For Same Day Deliveries, the cut off time is 1pm. This is to ensure that we can deliver your orders to office addresses. We will pick up your item by 2pm for instant delivery.